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We strive to process and ship your order promptly. Here's what you can expect:
Shipping:
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Processing Time: Your order will ship within 1 to 5 business days from the order date.
- If your order ships earlier, you'll receive a shipping confirmation and tracking number via email.
- If you haven't received your tracking number by the 5th business day, please check your Junk/Spam folders.
- If you still haven't received the email, please contact us through our Contact Form page so we can assist you.
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Delays Beyond 5 Business Days: If your order hasn't shipped by the 6th business day, rest assured that our dedicated team is aware of the delay and has escalated the issue to our Fulfillment Team. Please allow an additional 3 business days for an update with your tracking number.
Delivery:
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Within 7 to 20 Business Days (US) or 10 to 25 Business Days (International): If your order is still within this timeframe, please note:
- Tracking information may not be immediately available due to:
- The first package scan occurring upon arrival at a regional hub near the destination.
- The first package scan occurring only upon delivery.
- Delays in updates to the tracking database.
- Some shipments, such as Standard International shipments, aren't trackable.
- Rest assured, your package will arrive on or before the 20th or 25th business day.
- Tracking information may not be immediately available due to:
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Beyond 20 (US) or 25 (International) Business Days: If 20 or 25 business days have passed without tracking updates, please allow an additional 5 business days for delivery. Packages typically arrive on or shortly after the 20th or 25th business day.
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Beyond 30 (US) or 35 (International) Business Days: If your package hasn't arrived after this period, our team is closely monitoring the delay and has escalated the issue to the Fulfillment Manager. Please allow 2 to 5 business days for us to investigate and contact you via email.
Calculating Shipping and Delivery Dates:
- We estimate delivery by adding transit time to the estimated shipping date.
- Transit time is based on your chosen shipping speed and excludes weekends and holidays.
- For Free Shipping, your order will arrive within 7 to 25 business days. We process and ship your order in the most cost-efficient way possible to offer free shipping. If you notice that your items haven't shipped yet, don't worry. We may take a little longer than you expect to ship out your order, but we'll ship in time for it to arrive within 7 to 25 business days.
Expedited Shipping:
- We seldom offer expedited shipping to keep our items affordable.
- If available during checkout, expedited shipping delivers within 7 to 15 business days for US orders and 10 to 20 business days for international orders.
WE'RE HERE TO HELP!
If you require further assistance, submit a ticket here. We will respond within 48 hours.